Returns and refunds

Last updated November 10, 2026.

You can return any item for any reason within 30 days of delivery. Bought it as a gift? Keep the packaging until after it has been opened.

To return, email us with your order number. We reply within 1 working day with the return address.

If you change your mind, you pay the return postage. If an item is faulty, damaged or not as described, we pay it, or refund you without asking for it back.

We refund the item price and the delivery charge you paid, to the card you paid with, within 3 working days of getting the item back (or of your photo, for faulty items). Your bank then usually takes 5 to 10 days to show it.

This policy is in addition to any rights you have under the law of your state.